Aura Consulting & Manufacturing , LLC
Company Policy
White Label:
Aura Consulting & Manufacturing may, at the request and with the express permission of the client, manufacture and distribute branded and/or trademarked goods on behalf of the client. It is essential to clarify the following terms and responsibilities:
Client's Responsibility: The client acknowledges and accepts full responsibility for maintaining their branding, copyrights and trademarks associated with the branded and/ or trademarked goods. Aura Consulting & Manufacturing will not assume any responsibility for verifying or maintaining these copyrights and trademarks.
Compliance with Copyright and Trademark Laws: The client is responsible for ensuring that their branded and trademarked goods comply with all relevant copyright and trademark laws and regulations. This includes, but is not limited to, securing any necessary licenses or permissions for the use of intellectual property, logos, or branding.
Permission to Manufacture and Distribute: By engaging Aura Consulting & Manufacturing for the manufacture and distribution of branded and/ or trademarked goods, the client grants us the necessary permissions to produce and ship these goods in accordance with their specifications. However, the client maintains full ownership and responsibility for their brand and associated intellectual property.
Dispute Resolution: In the event of any copyright or trademark disputes related to the branded goods, Aura Consulting & Manufacturing will cooperate with the client to resolve such matters as efficiently as possible. Any legal or financial consequences related to copyright or trademark disputes will be the sole responsibility of the client.
This provision underscores the division of responsibilities between Aura Consulting & Manufacturing and the client when it comes to white-label manufacturing and/ or distribution of branded and trademarked goods. Clients are encouraged to take proactive steps to protect their intellectual property and ensure compliance with applicable laws and regulations.
Product Availability and Transaction Cancellation Policy
At Aura Consulting & Manufacturing, we are committed to providing a seamless and reliable experience for our drop ship white label clients. We want to make clear our approach to product availability and our right to cancel transactions when necessary.
Product Availability:
No Guarantees: Aura Consulting makes no guarantees regarding the availability of specific products. Product availability can vary due to factors such as supplier availability, production schedules, and market demand.
As Orders Come In: We operate on a "first-come, first-served" basis. Products will be shipped as orders come in, and we will do our best to fulfill your orders promptly. However, the availability of certain products may change, and lead times can vary.
Transaction Cancellation:
Right to Cancel: Aura Consulting reserves the right to cancel a transaction and/ or any services at any time. There are various circumstances under which we may exercise this right, including but not limited to:
Unforeseen product unavailability.
Changes in production capacity.
Non-compliance with Aura's policies or industry regulations.
Legal or compliance concerns.
Any other reason deemed necessary by Aura Consulting & Manufacturing
Refund Process: In the event of a transaction cancellation, Aura Consulting & Manufacturing will promptly provide a full refund to the client for any payments made. The refund will be issued using the same method as the original payment, unless otherwise agreed upon by Aura Consulting & Manufacturing and the client.
We understand the importance of reliable product fulfillment and transparency. Our goal is to provide the best service possible, and your understanding and cooperation in cases of product unavailability or transaction cancellations are appreciated.
If you have any questions or concerns regarding this policy, please do not hesitate to contact us. We are here to assist you and address any inquiries you may have.
Prices Subject to Change
Please note that prices for our products are subject to change. Aura Consulting & Manufacturing reserves the right to adjust pricing as necessary to account for unforeseen factors such as fluctuations in the cost of materials, changes in market conditions, or other relevant economic considerations. While we strive to maintain stable pricing, we may need to make occasional adjustments to ensure the continued quality and availability of our products. We will make reasonable efforts to communicate any significant price changes to our clients in advance, whenever possible. Your understanding of our need to adjust pricing as circumstances dictate is greatly appreciated. If you have any questions or concerns regarding pricing, please do not hesitate to contact us for further clarification.
Cancellation of Contract or ANY Sale by Aura Consulting
Aura Consulting & Manufacturing reserves the right to cancel a contract or sale at any time, for any reason, without prior notice. In the event of such cancellation, Aura Consulting will provide a full refund to the client/customer for any payments made. Cancellation may occur under various circumstances, including but not limited to non-compliance with Aura's policies, changes in production capacity, unforeseen circumstances affecting product availability, or any other reason deemed necessary by Aura Consulting & Manufacturing.
The refund process will be initiated promptly, and the client/customer will be notified of the cancellation and refund through the contact information provided by the client/customer. Refunds will be issued in the same method as the original payment, unless otherwise agreed upon by Aura Consulting & Manufacturing and the client/customer.
This cancellation policy provides Aura Consulting with the flexibility to manage contracts and sales efficiently while maintaining transparency and fairness to our valued clients/customers. Your understanding and cooperation in such cases are appreciated.
If you have any questions or concerns regarding this policy, please do not hesitate to contact us at info@auramanufacturing.com
Aura Formulas/ White Label/ Custom Formulation
All Aura generated formulas and/or suppliers, unless specified in writing with a full written release by Aura’s legal representation, are considered property of Aura Consulting & Manufacturing, LLC. Client has no claims to Aura’s formulas, suppliers or intellectual property in any way.
Client Provided Materials - Contract Co Packing
If client should choose to provide Aura with client's independently sourced packaging, labeling or any other materials or ingredients, it is client's responsibility to ensure all products sourced are compliant with current US and local Law. Client, under no circumstances, will send any product, sample or extract to Aura that is not legal. All extracts and any hemp derived products or samples must contain a third party COA from a registered and licensed testing facility as well as an accompanying product declaration signed and dated by shipper/customer. Client understands Aura will NOT accept any extract or ingredient that is not legally produced in any way and client/shipper must be able to guarantee a full chain of custody reflecting this legal compliance. Client will also ensure and assume all liability regarding CLIENT PROVIDED packaging, formulas and ingredients. Client will assume all liability regarding product compatibility with client provided packaging/labels and/or ingredients. Aura will be in no way responsible or liable for client provided materials and/or formula compatibility. Aura reserves the right to reject any product label not worded or branded compliantly with Aura's compliance standards. Should client elect to change information on Aura provided white label templates (excluding client's brand logo and company information- standard white label additions) meaning product descriptions, instructions for use, warnings and product names, client understands this is highly discouraged and will result in Aura having to pay a third party compliance consultant an additional fee. These types of additions and/ or changes will result in the client needing to pay for the additional compliance review by Aura's compliance consultant to ensure proposed custom changes are compliant. Client will need to provide Aura with label artwork within 30 days of purchase. Aura cannot wait and store ordered raw materials and packaging due to delays in client providing artwork. If client exceeds the 30 day window client will need to pay a monthly facility storage fee on a per pallet bases for raw materials till artwork is provided.
Manufacturing/Delivery/ Lead Times
Clients understand delivery lead times vary greatly depending on scope of project, ingredient availability and production schedule. It is the client’s responsibility to request estimated lead times for each specific project, regardless of it being a reoccurring order. It is understood timelines and production capacity can vary. Clients also understand Aura cannot schedule production and cannot provide an exact production date prior to receiving all needed ingredients, packaging, labels, etc. needed for clients’ specific order. Production will be scheduled after ALL needed ingredients and packaging has arrived at the production facility. Aura reserves the right to outsource formulation and, when necessary, manufacturing or any other services to qualified service partners at any time and without notice.
Shipping and Freight
Due to ever changing rates for shipping and freight all orders over 100lbs will be billed to client once shipment is scheduled for pickup with a secondary invoice. The shipping/freight invoice must be paid before shipment is released. This invoice will exclude the handling fees paid on client's initial invoice.
INDEMNIFICATION CLIENT AGREES TO INDEMNIFY, DEFEND, AND HOLD HARMLESS AURA CONSULTING & MANUFACTURING, ITS AGENTS AND ASSIGNS AGAINST ANY THIRD-PARTY CLAIM, LAWSUIT, OR LEGAL ACTION, INCLUDING ATTORNEY’S FEES, ARISING OUT OF INDEPENDENT CLAIMS MADE BY THE CLIENT AS DEFINED HEREIN.
Compliance
Aura is not qualified to give legal or compliance advice and will not do so in any way. Aura will only provide client's compliant reviewed and approved product templates. If client needs assistance in these areas, this will need to be done by an independent and qualified third party, not Aura.
By engaging Aura in any transactions, client agrees to Aura’s company policy. Void where prohibited by law.
Last Updated: January 20, 2025